If you're located in Australia we offer free shipping on orders over AUD $30.00. Shipping rates vary for international orders outside of Australia. See Shipping Info for more information on international orders.
Once your order is handed to Australia Post, we will send you a shipping confirmation email which will include a tracking link. Simply click on the link and you will be re-directed to the Australia Post tracking site where you can see live updates of your order.
Haven’t received your shipping confirmation email yet? Your order may be on pre-order. If you haven't received any email confirmations or updates please send our team an email to firstname.lastname@example.org and we will track your order for you.
Sometimes thing don't go to plan, and although Australia Post generally make deliveries Australia wide within 2-8 days, there may be delays. Simply check your tracking link for the latest updated delivery date.
If your item still hasn't been delivered after 14 days get in touch with our team by emailing email@example.com and we can launch an investigation with Australia Post.
If your order has not yet been shipped out by us, you can absolutely change your shipping address. Please send an email to firstname.lastname@example.org quoting your order number and the new shipping address.
Yes, for our main range of designs you can choose between the following charities to support:
- The Rev. Bill Crews Foundation: 1 Pair of Socks Donated
- R U OK?: 10% of proceeds
- Books in Homes Australia: 4 Days Worth of Educational Supplies for a Child
We have a variety of designs that have made in collaboration with our charity partner and the donation is exclusive to that charity. For example, our Bee Sock exclusively supports Bee Conservation through Save The Bees Australia.
You sure can! If you're interested in spending a day with our team donating socks to our homeless community, or volunteering with one of our charity partners alongside us please contact our team through email to email@example.com with your expression of interests.
*Please note: We only work within the Sydney community at this stage and therefore volunteers must be based in Sydney, Australia.
Your order will be packaged in our recyclable wrapping paper and neatly placed in a bio-degradable parcel before being sent out to you. If you place a larger order you can expect your socks to arrive in a box also packaged using sustainable materials.
Yes of course! A lot of our popular designs (including the Coffee & Poo Sock) came as a suggestion from a customer. We always love hearing what you have in mind so send our team an email to firstname.lastname@example.org and we will consider your request.
Yes we sure do! Looking to put your companies logo/team slogan/friends dog on a sock? Send our team an email to email@example.com and we will send through all relevant information to begin a wholesale customised order.