Welcome to Sydney Sock Project FAQs. If there is a question we have not answered below please contact our team via email at


Shipping and Delivery

Do you offer free shipping?

How do I track my order?

I think my order is lost/ hasn't been delivered?

Do you ship internationally?

Can I change my shipping address?


Who do you donate to?

How much do you donate?

Can I choose where to donate?

Are all charities you support Australian?

Can I volunteer with Sydney Sock Project?

Product Questions

How are my socks packaged?

What size are the socks?

Care Instructions

Can I suggest a design idea?

Do you do custom designs?

Do you offer wholesale discounts?

Returns and Exchanges

Can I return my socks?

How long until my return is processed?

How long does it take for my refund to be processed?

Contact Us

How do I contact you?

Where are you located?