Welcome to Sydney Sock Project FAQs. If there is a question we have not answered below please contact our team via email at support@sydneysockproject.com

Once your order is handed to Australia Post, we will send you a shipping confirmation email which will include a tracking link. Simply click on the link and you will be re-directed to the Australia Post tracking site where you can see live updates of your order.

Haven’t received your shipping confirmation email yet? Your order may be on pre-order. If you haven't received any email confirmations or updates please send our team an email to support@sydneysockproject.com and we will track your order for you.

Sometimes thing don't go to plan, and although Australia Post generally make deliveries Australia wide within 2-8 days, there may be delays. Simply check your tracking link for the latest updated delivery date.

If your item still hasn't been delivered after 14 days get in touch with our team by emailing support@sydneysockproject.com and we can launch an investigation with Australia Post.

We have a variety of charity and non-for profit partners. Below is a list of our current partners:

- The Rev. Bill Crews Foundation

- R U OK?

- Books in Homes Australia

- Save The Bees Australia

- WIRES Wildlife Rescue

- ANZGITA (Australian and New Zealand Gastroenterology International Training Association)

- Children's Cancer Institute Ladies Committee

- Thread Together

- RSPCA NSW

- DIVA Charity Inc.

- Friends with Dignity

- Surfrider Foundation

Our donation varies depending on the charity selected by you. Below are our donations respective of the charity PER PAIR of socks purchased:

- The Rev. Bill Crews Foundation: 1 Pair of Socks Donated

- R U OK?: 10% of proceeds

- Books in Homes Australia: 4 Days Worth of Educational Supplies for a Child

- Save The Bees Australia: 10% of proceeds

- WIRES Wildlife Rescue: 10% of proceeds

- ANZGITA (Australian and New Zealand Gastroenterology International Training Association): 10% of proceeds

- Children Cancer Institute Ladies Committee: 10% of proceeds

- Thread Together: 1 Person Provided a Full Wardrobe of Clothing

- RSPCA NSW: 10% of proceeds

- DIVA Charity Inc: 10% of proceeds

- Friends with Dignity: 10% of proceeds

- Surfrider Foundation: 10% of proceeds

Yes, for our main range of designs you can choose between the following charities to support:

- The Rev. Bill Crews Foundation: 1 Pair of Socks Donated

- R U OK?: 10% of proceeds

- Books in Homes Australia: 4 Days Worth of Educational Supplies for a Child

We have a variety of designs that have made in collaboration with our charity partner and the donation is exclusive to that charity. For example, our Bee Sock exclusively supports Bee Conservation through Save The Bees Australia.

You sure can! If you're interested in spending a day with our team donating socks to our homeless community, or volunteering with one of our charity partners alongside us please contact our team through email to support@sydneysockproject.com with your expression of interests.

*Please note: We only work within the Sydney community at this stage and therefore volunteers must be based in Sydney, Australia.

Our socks are all one size fits all and can comfortably fit all feet with the following shoe sizes:

US 7 - 12
UK 5 - 10
Euro 37 - 42

We recommend hand or machine washing your socks in cold water.

- Avoid mixing with other colours

- Do not iron

- Do not dry clean

Yes we sure do! Looking to put your companies logo/team slogan/friends dog on a sock? Send our team an email to support@sydneysockproject.com and we will send through all relevant information to begin a wholesale customised order. 

Our MOQ for custom socks is 100 pairs.

Yes, all orders can be returned for an exchange or refund provided it is returned within 30 days from placing your order. All items must be un-used and it's in new condition.

Have a question we haven't covered? Feel free to send our team an email. Our email contact is support@sydneysockproject.com. Please allow up to 24 hours for our team to get back to you.

Alternatively, give us a call! Our contact number is 0478 909 470.